In short: Cancel any time — you keep access until the end of what you've paid for. If Swybee isn't right for you, tell us within 7 days of your first payment and we'll refund it in full. Annual plans can be refunded pro-rata within the first 30 days.
1. Cancelling your subscription
- You can cancel any time from within the app, or by messaging us on WhatsApp at +91 73033 00107 or emailing hello@swybee.ai.
- Cancellation takes effect at the end of your current billing period. You keep full access until then, and you will not be charged again.
- We do not provide pro-rata refunds for the unused portion of a monthly billing period.
2. Refunds
- First payment guarantee. If you are not satisfied, contact us within 7 days of your first payment for any plan and we will refund that payment in full.
- Annual plans. Within the first 30 days of an annual plan, you may cancel and receive a pro-rata refund for the unused months.
- Billing errors. If you were charged incorrectly — duplicate charge, wrong amount, or a charge after cancellation — we will refund the difference in full.
- Exclusions. Refunds may be refused where an account has materially breached our Terms of Service or where the guarantee is being abused (for example repeated sign-up/refund cycles).
3. How refunds are paid
Approved refunds are issued to the original payment method within 7–10 business days of approval. Depending on your bank or card issuer, it may take additional time to appear in your account. Taxes collected on the refunded amount are refunded along with it where applicable.
4. How to request a refund
Message us on WhatsApp at +91 73033 00107 or email hello@swybee.ai from your registered contact, with your business name and payment reference. We aim to respond within 2 business days.
5. Changes
We may update this policy from time to time; the version posted on this page at the time of your payment applies to that payment.
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